Why current approaches fall short
Node utilization averages hide the real culprits. A handful of heavy users or apps can create the pain, but traditional monitoring won’t show it. Always-on shaping saves bandwidth but irritates subscribers. And when the true issue is a broken home mesh, the WAN gets blamed.
Who benefits
HFC engineers and node ops finally see app-level QoE by node, SSID, or AP. Care teams can distinguish Wi-Fi problems from network issues and stop handing out credits blindly. Product and marketing can introduce add-ons that subscribers genuinely feel. Finance and regulatory teams gain insight to guide smarter investments.
