Adding bandwidth feels like the easy fix, but it often just papers over the real issue. Speed tests are snapshots—they don’t consistently represent lived experience across apps, devices, and in-home conditions.
Without app-aware, household-level evidence, teams can’t separate Wi‑Fi/CPE issues from access-network issues. So tickets escalate, truck rolls rise, and credits keep flowing—when the right insight could have routed the issue to the right fix path.
